Retention department

I went into a xfinity store (you have no live customer service by phone that can be reached) to discuss lowering my monthly bill. despite being a customer for over 12 years i was given a resounding no.

I asked if I could please speak to the retention department and was told there is no retention department any more.

are you deliberately trying to lose customers? The customer service is just abominable.

Responses

XfinityBrianH

Official Employee

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1.3K Messages

1 year ago

@salome55 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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salome55

New Poster

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5 Messages

I tried Xfinity support. I wanted to reduce charges and or cancel TV service and it brings me to a link to schedule a call back. That link DOES NOT WORK!

1 year ago

0

salome55

New Poster

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5 Messages

Your chat does not work to resovlve issues [Edited: All Caps]

(edited)

1 year ago

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salome55

New Poster

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5 Messages

TO say your service is abysmal. It just gets worse and worse and more expensive. [Edited: "Solicitation"]

(edited)

1 year ago

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XfinityBrianH

Official Employee

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1.3K Messages

@salome55 We would definitely like the opportunity to assist you, our team are Xfinity experts and would be happy to review your account for lower priced promotion or other opportunities to save money on your monthly bill. For assistance just send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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tbill1

Contributor

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671 Messages

I am a 40 year customer and was recently told there were no new contract promotions for me.

Why would there be any for Salome55? The only way I could even keep my bill the same was to cut services I already had.

1 year ago

0

Customer Service

salome55

Retention department

XfinityBrianH

salome55

salome55

salome55

XfinityBrianH

tbill1

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