salome55's profile

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Friday, November 17th, 2023

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Retention department

I went into a xfinity store (you have no live customer service by phone that can be reached) to discuss lowering my monthly bill.  despite being a customer for over 12 years i was given a resounding no.  

I asked if I could please speak to the retention department and was told there is no retention department any more. 

are you deliberately trying to lose customers? The customer service is just abominable.

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