Regular Visitor
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2 Messages
Retention Department
Is there no one to call to get help with a new contract? My contract is expiring in June. I have tried calling with no help at all. I tried using the website to see if I could lower the cost. I couldn't believe what I discovered. It is set up in a way that no matter what you choose, the end result is going to be more than what we are already paying. I tried changing the tv option to the very basic channels. It was more than the one we have with over 300 channels. We have 1000 mbps for the internet. When I tried changing it to the lowest option, it was still higher than the one I have. Also, the website automatically assumes you are doing autopay. I would be willing to do that if I could use any credit card, but not my bank information.
I am so frustrated. It's a shame the businesses no longer care about loyal customers.
CCJoseph
Problem Solver
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729 Messages
1 year ago
@
You are welcome to call in at 800-Xfinity, but we are also happy to help you here to see what is available to you! If you would like, you can send me a DM here with your name and address by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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