Retention department

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the frustration and the great news is that when you reach out to us here on out Forums you are working with a Corporate Digital Care expert who can assist with all of your account needs. Our loyalty team doesn't have a direct number but I would love to assist you right here on this platform with any questions or concerns that you may have. Please send us a direct message to "Xfinity Support" with you full name and address to get started.

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You gave an answer that didn't give a phone number.  They have to have a phone number right?

I was in a store a while ago and ran into a Comcast/Xfinity salesperson trying to sell packages--very reasonable for NEW customers. Since I already had a package, I mentioned that I thought MY price was very high and the person told me to call the retention department--there were things they could help me with. I called yesterday and asked for that department. The person I spoke with assured me he could help. So we discussed my bill and my unhappiness with the amount. He told me he would could take one module off my Quad Starter Package and it would change everything to a pretty reasonable price. I specifically asked/affirmed that NOTHING ELSE WOULD CHANGE. He assured me nothing else would. Last night I tried to watch TV and found most of my channels gone. So I called again today and it turned out he removed the channel package I had. Now, to get it back, my previously ridiculous bill would increase another $100 dollars. This company is one of the worst I've ever dealt with. They don't meet their customers where they are at. And the amount of my time they waste is incredible. I wish I could charge them for it. So now I'm waiting for a call from a supervisor, which was promised no later than five minutes ago. 

I attempted to get to the retention department. I was told that I was already speaking to them. The customer solutions department. Unfortunately, I don't believe that was the true case. If there is someone at Xfinity that can explain why my current bill is over $350 a month, and a new client would be paying around $200 + tax and fees? It doesn't make sense to punish clients who have been loyal for over 10 years.