Visitor
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1 Message
retention department please.
Well it's that time again trying to get a new reasonable internet contract. I've talked to multiple individuals always offering me a bundle or a cell phone contract. I just want a reasonable internet service price and to talk to a real retention department employee. Thanks Kim
EG
Expert
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118.6K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCJoshua1
Problem Solver
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567 Messages
4 years ago
Thanks for taking the time to share your request with us. We'd love to assist you with getting a good deal. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Peer to peer chat" icon
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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user_mf110
Visitor
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2 Messages
4 years ago
I am a 17 year comcast customer with a Triple Play contract ending. The customer retention department tells me they have nothing for me. This is actually not believable that they would not want to help get me into a new contract at a good price. Why would they want to lose a long-time customer? I am getting fed up here as I have called 3 times now with same answer. About to move on and find a provider that cares. They are leaving me no choice. Account# 8535101160104249
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