Retention Department contact information needed

Hey there, user_fq32h7! Thanks for posting on our XFINITY Community forum. I know how important it is to reach your preferred price range to meet your budget goal. We would love the opportunity to help you reconsider your decision. Rest assured, you have reached the right team to assist you! To look into further billing options for you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

 Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions.