Visitor
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1 Message
Restoring my number
Hello my mobile number accounts were mixed up and I’m trying to get my old number restored it was just disconnected yesterday I paid $857 and it still kept the line disconnected, I have to get my number back how do I do this
XfinityRoberto
Official Employee
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2.5K Messages
9 hours ago
Hi there and welcome to Comcast! I am sorry to hear that your old number was not restored. Lets take a look at this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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EG
Expert
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120.9K Messages
5 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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