1 Message
restore services
I made a payment arrangement because I can not pay until i get paid next friday. when i made the arrangement for it to be paid next Friday ($310) i was under the impression my service would be restored. it still is not restored.
XfinityKei
Official Employee
•
1.3K Messages
3 hours ago
@user_0nnvne I'm sorry to hear your services weren't restored. When you set everything up did the confirmation say payment arrangement or future payment.
A payment arrangement will restore/extend your payment.
A future payment will not restore or prevent disconnection.
You're in the right place for a resolution. I will confirm what's going on with your account.
Can you meet me in a direct message, so I can help?
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