Visitor

 • 

1 Message

Thursday, September 4th, 2025

Restore service

My service was disconnected even though I was told over the phone I was good to go after setting up a installment plan and I need my service restored now.

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Selected Oldest First

Official Employee

 • 

2.5K Messages

10 days ago

@user_3suoql

Thanks for reaching out to us we do apologize for any inconvenience with your services. Let's take a deeper look at your account on the installment plan and getting your services restored, go ahead and send me a direct message including your first and last name and your complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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