Good evening @user_rbx5yb, and thank you for reaching out on our Community Forums with your account concerns. I see that you stated your account was accidentally terminated. We'd be happy to look into this further to see what happened and help restore service. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.5K Messages
9 months ago
Good evening @user_rbx5yb, and thank you for reaching out on our Community Forums with your account concerns. I see that you stated your account was accidentally terminated. We'd be happy to look into this further to see what happened and help restore service. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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