Thank you for reaching out and creating a new post. I appreciate you taking the time to utilize the available self-service option to set up the promise to pay. I find being able to control these options on the Xfinity App or directly on the website is extremely helpful. That said, I understand you don't have service after setting up the arrangement.
I'm sure that has been frustrating, and I thank you for bringing this to our attention. We are a full service team ready to help, so you've come to the right place. I'll do everything I can to help clear this up and ensure you get back to enjoying the great Xfinity service you've come to know and love.
Taking a quick glance at your account, I found services are online. Have your services been restored since creating this post?
XfinityVianney
Official Employee
•
1.7K Messages
19 days ago
Hello @user_vm8czw,
Thank you for reaching out and creating a new post. I appreciate you taking the time to utilize the available self-service option to set up the promise to pay. I find being able to control these options on the Xfinity App or directly on the website is extremely helpful. That said, I understand you don't have service after setting up the arrangement.
I'm sure that has been frustrating, and I thank you for bringing this to our attention. We are a full service team ready to help, so you've come to the right place. I'll do everything I can to help clear this up and ensure you get back to enjoying the great Xfinity service you've come to know and love.
Taking a quick glance at your account, I found services are online. Have your services been restored since creating this post?
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