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user_ns77cy
1st Topic

Visitor

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2 Messages

Thursday, May 7th, 2026 7:17 AM

Restore Service/ Billing Help/ Unauthorized Features

Hi, my internet service is disconnected and my bill increased because of features or services that I did not authorize. I receive government assistance and need help restoring my original Internet Essentials pricing and reconnecting my service.Hi, my internet service is disconnected and my bill increased because of features or services that I did not authorize. I 

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Updated 

2 hours ago

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XfinityBillie

Official Employee

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4.1K Messages

7 hours ago

 

user_ns77cy Thank you for taking the time to reach out to us here on our Xfinity Forums. I would love the opportunity to take a look at the account and help you review your billing and see what would need to be done to get services restored. Since I will need to access the account details, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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EG

Expert

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117.8K Messages

2 hours ago

The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section. 

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