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user_00c36e
1st Topic

9 Messages

Thursday, September 28th, 2023 3:58 PM

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restore service after making payment arrangement

hi i just did the payment arrangement to restore service. how long does it take 

Question

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Updated 

2 years ago

1.2K

2

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XfinityMichaelC

Administrator

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4.2K Messages

2 years ago

Hello, @user_00c36e! Thanks for reaching out to us on the forums! I apologize to hear that your services have not been turned back on. Usually, when you make the arrangement it can take up to 15 minutes for it to put the service back on. Did you happen to receive an email saying the payment arrangement was set up?

4

user_00c36e

9 Messages

@XfinityMichaelC​ yes but it’s been a hr 

2 years ago

0

user_00c36e

9 Messages

@XfinityMichaelC​ i need my services back on asap so i can go back to work please. i can’t talk to an agent on the phone and the chat tells me to pay my balance but i just scheduled a 200 payment arrangement please im begging 

2 years ago

0

XfinityPaula

Official Employee

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1.4K Messages

@user_00c36e Thank you for letting me know. I know this is vital, and I want to help out in any way I can. The only option to set up a payment arrangement is with the Xfinity Assistance. https://www.xfinity.com/support/articles/set-up-payment-arrangement

Setting up a future online payment will not restore services, you have to set up the arrangement with the assistant.

Were you able to work with the Xfinity Assistant via https://www.xfinity.com/xfinityassistant/?INTCMP=ILC:XA:GEN:GEN5bfebd84b5e3a

You will need to sign in to access your account and set up the arrangement.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_00c36e

9 Messages

@XfinityPaula​ i got the confirmation and everything but my service hasn’t been restored 

2 years ago

0

XfinityMichaelC

Administrator

 • 

4.2K Messages

2 years ago

We may need to look a little further into this, @user_00c36e. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

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user_00c36e

9 Messages

@XfinityMichaelC​ just did it 

2 years ago

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user_00c36e

9 Messages

@XfinityMichaelC​ i haven’t received a reply please 

2 years ago

0

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