Visitor
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1 Message
Restore old number
My Xfinity Mobile service was disconnected due to nonpayment, but I have since paid my outstanding balance in full. I was told that I could not get my old phone number back and would have to accept a new number. This is extremely frustrating because I want to keep my original number. I have taken care of my balance, and I would like Xfinity to make every effort to restore my old number if possible. Please escalate this issue and have someone review whether my original number can be recovered before telling me it is no longer available.
EG
Expert
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123K Messages
14 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.7K Messages
14 days ago
@user_5fpt4f If the account was disconnected for longer than 30 days there is nothing we can do to recover the phone number. It is released after 30 days of being inactive and we cannot recover or move it to another provider as we lose the rights to it. There is not an escalation path after those 30 days. I wish we had better news for you but we would not be able to restore if it was disconnected for more than 30 days.
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