Visitor
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3 Messages
restoration time keeps moving
Our internet went out at 8:30 this morning, and I received a message that it would be restored at 11:40. That time passed, as did 1:20, 3:00, and 4:30. Now it's been pushed to 6 pm! I work at home but was unable to do so ALL DAY! And you can't speak to anyone; all you can do is communicate with your useless AI assistant. This is the third time this has happened in the past few months, and it is EXTREMELY frustrating!!
EG
Expert
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121.1K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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1.7K Messages
29 minutes ago
@user_1dv1nb Thanks for letting us know. Get the latest info regarding the restoration of service here https://www.xfinity.com/support/articles/check-service-outage. It will show how to check the latest status, and sign up for the alerts that let customers know when their service is restored immediately. For days that have more than four hours of an interruption, it also shows how to request a credit at the bottom of the page.
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