6 Messages
Restoration Date After Storm
I would like some sort of a time frame for restoration of my services. It has now been 8 days since the storm. We are still getting the same message that when it is safe they will fix it. It has been safe in my area the entire time. I just don't want to be lied to anymore. It is poor customer service...
Official Solution
CC_Tony
Retired Employee
•
1.4K Messages
10 months ago
@user_mn551k
We're aware that customers are still without services while they do have power. While we are unable to give you an estimated time when your service will be back on, please know that we're working to restore service as quickly and safely as possible.
We coordinate our recovery efforts closely with local and state government and power companies. In many cases, we must wait for local power companies to first restore power to your neighborhood and allow our teams into the area to repair our network. While your neighborhood or home may have power, we are also waiting for power to be restored to network equipment delivering that service to you and your neighborhood.
If you have a mobile phone or mobile device, you can get outage updates for your area and information about your Xfinity service by visiting xfinity.com/outage or using the Xfinity app.
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