New Poster
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1 Message
Restarting service after disconnecting
Hello, i am unable to find any more efficient way to get help, i want an xfinity agents help...
More than a year ago i disconnected my xfinity when my price was raised. Many months later i wanted to reconnect but could not access my account.
Now, finally able to access it i find $98 unpaid. I am very interested in reconnecting, but this is far beyond any amount i can pay to restart. I assume it was unable to return the router during the pandemic?? If so, thats really unacceptable...
The point is, i need help resolving this issue so that i can become a new xfinity customer once again!
More than a year ago i disconnected my xfinity when my price was raised. Many months later i wanted to reconnect but could not access my account.
Now, finally able to access it i find $98 unpaid. I am very interested in reconnecting, but this is far beyond any amount i can pay to restart. I assume it was unable to return the router during the pandemic?? If so, thats really unacceptable...
The point is, i need help resolving this issue so that i can become a new xfinity customer once again!
CCLysa
New Problem Solver
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617 Messages
4 years ago
Hi @Scontulous
I appreciate you reaching out through our Xfinity Forums! You have come to just the right place and I am more than happy to review our options with getting your services restored. We're excited to have you back! We will need to continue in a private message to keep your account details secured. Please send me a private message with your first/last name, name on account if different and the full service address in question!
To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.
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