1 Message

Monday, February 28th, 2022 8:37 PM


Restart service

I want to get internet again and I love xfinity the only issue is when I moved and canceled my subscription I paid everything off before moving and now apparently I have a charge of $207 even though I paid it off

Official Employee


441 Messages

11 months ago

@user_c96e60 Good afternoon, happy Monday! Thank you for reaching out to our Community Forums Team! I would be delighted to assist you in getting your account and services restarted! In addition, we can take a look this balance and see where that is coming from as well. To get started, can you please Direct Message your name and service address?


To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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