Residential Xfinity order created for commercial unit – Order # [Edit]

Hello,

My name is [Edited: "Personal Information"]. I need this issue reviewed because the residential Xfinity order was not created by mistake on my side.

I first went in person to an Xfinity store and provided my lease showing that the service address is a commercial unit. The Xfinity store representatives reviewed the information, created the order, and then sent me a link to complete the registration and payment setup online.

I followed the link they provided, completed the registration, selected the plan, and added my payment card for automatic billing.

Order number: [Edited: "Personal Information"]
Service address:[Edited: "Personal Information"]

A technician later arrived and informed me that the unit is commercial, there is no residential Xfinity line/drop available, and he could not complete the installation.

I need Xfinity to review what happened because I disclosed from the beginning that this was a commercial location and provided the lease at the store.

Please confirm in writing:

1. The current status of this order.
2. That I will not be charged for the failed installation or service that was never activated.
3. Whether any payment or authorization already placed on my card will be released or refunded.
4. That the residential order will be fully canceled if it cannot be installed at this commercial address.

Please also provide written confirmation once this is resolved.

Thank you.