1 Message

Sat, Aug 13, 2022 5:27 AM

Residential service charge

Our internet connection was constantly dropping in and out of service. We called customer support and they tried to send updates and check on their end if signals were being received. She said that there was an error and that a tech was needed to fix. When the tech came out he found the problem. It was their box outside and something needed to be replaced. Now I’m being charged for a a part that needed to be replaced on their equipment. Please respond with a way to cancel the $70 charge. 

Accepted Solution

Official Employee


245 Messages

4 months ago

Hello, @Woot_woot I am glad you reached out to our Digital Care team for assistance with your bill, we can certainly review things with you and help. 


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it


See  https://comca.st/3KQF8q9 for an example.




96.9K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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