Visitor
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1 Message
Residential Location of Xfinity buried internet line per 811 Ticket # [Edited]
Requested 811 location of Xfinity buried line/cable. Xfinity has NOT responded to 811. Digging will begin next week and Xfinity line/cable needs to be marked as soon as possible. Please contact as soon as possible so we can continue with Xfinity service and our progress. Thank you.
[Title Edited: "Personal Information"]
EG
Expert
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121.2K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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1K Messages
12 hours ago
Greetings, user_3du0xa! Thanks for bringing this important issue to our attention regarding the delay of your 811 ticket. We will be more than happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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