Visitor
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2 Messages
Residential Internet Service Cancellation
Looking for path forward on planned service cancellation due to a zero-cost internet option available starting April 27.
Answers to similar questions all ask to send a DM via the forum messaging system.
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Autopay has been disabled. No equipment to return.
XfinityLinda
Official Employee
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2.4K Messages
3 hours ago
Thanks for meeting us here in our community about canceling your services @user_o6xyuz. We're sorry to see you go, but we can assist with this by way of a Direct Message. We'll need to get your full name and address to access the account securely.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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