Contributor
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111 Messages
Resetting Password
A couple of weeks ago I got an email from Comcast/Xfinity saying I needed to reset my password for security reasons. I did so and everything works fine. (I can't seem to find that email anywhere on my system) Then today I get a letter from Comcast/Xfinity saying that my password was reset and wanted to make sure that it was me that did it. Is this all legit?
EG
Expert
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110.6K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasD
Official Employee
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1.3K Messages
1 year ago
@margene1636 Thanks for posting on our Community Forums. There was a request sent to reset passwords to protect your security and information. Typically, once a password is reset, an email would be sent as a safety measure, just in case there was ever an incident that was not done by the account holder. You should be fine, but I understand the concern and wanting to check!
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Biff-Tannon
Contributor
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423 Messages
1 year ago
margene1636,
I believe your question refers to a USPS-delivered letter you received. I also received a paper letter from Comcast that was delivered by USPS to verify that I changed my password.
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