Reset purchase pin

Good morning user_01c001. Here are the steps for resetting your purchase pin.

To reset your Purchase PIN for your Xfinity account, follow these steps:

1. Access xfinity.com/stream/ on your device.
2. Log in with your Xfinity ID and password.
3. Click the Settings icon in the top right corner.
4. Select the Purchase PIN option.
5. Turn the Purchase PIN off and then back on.
6. Enter a new Purchase PIN in the Create a Purchase PIN screen.
7. Verify and re-enter your new PIN.

Remember, you need to set up a Purchase PIN for each X1 TV Box you have.

Here is some additional information as well: https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off

Please let me know if this helps. 

Concern moved here to the Customer Service help section.