2 Messages
reset my email
Hello,
I have an old comcast email. It never lets me log in to it. It says to talk to the primary account holder, but I don't know who or how to figure out who that is. I want to be able to access this email to try to remove logins associated with it since it is not in use anymore. Please help me to reset the password to it. I just want to remove log ins from this and change the email out. Please email me I am currently in South Korea so I have a hard time calling.
Thank you
XfinityBillie
Official Employee
•
3.3K Messages
9 months ago
@user_iw32dk Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
For a password reset issue we would need to actually direct you to our Xfinity Customer Security Assurance team. You would need to call them at 1-888-565-4329, I do apologize that they don't have an option to email them. That team is available from 8 AM - 12 AM EST Monday through Friday. I hope this helps.
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