Contributor
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46 Messages
Rescheduling appointment
Hello, recently the support folks here identified some problems with the upstream signal on my modem and scheduled a technician. I had to cancel the appointment as I had an unexpected event come up and had to be out of the country for a bit. I would like to reschedule this. I had already had an ongoing discussion in the DMs here and I replied back to that but it looks like no one's read my message there. Let me know, thanks.
EG
Expert
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110.2K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.1K Messages
8 months ago
Hello @train_wreck, thanks for taking the time to reach back out to our team on Forums. We appreciate you working with us here and your needs are important to us. My team would love to pick back up where we left off and get a technician rescheduled for you. I see we have already been working with you via DM, so we will continue to work with you there.
Please note for future reference, that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for the future, but we look forward to assisting you.
Thanks for getting the post moved @EG, we appreciate you.
(edited)
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EG
Expert
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110.2K Messages
8 months ago
My pleasure @XfinityAmira ! 😊
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