Rescheduling appointment

Hello, recently the support folks here identified some problems with the upstream signal on my modem and scheduled a technician. I had to cancel the appointment as I had an unexpected event come up and had to be out of the country for a bit. I would like to reschedule this. I had already had an ongoing discussion in the DMs here and I replied back to that but it looks like no one's read my message there. Let me know, thanks.

Responses

EG

Expert

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110.2K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAmira

Official Employee

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4.1K Messages

8 months ago

Hello @train_wreck, thanks for taking the time to reach back out to our team on Forums. We appreciate you working with us here and your needs are important to us. My team would love to pick back up where we left off and get a technician rescheduled for you. I see we have already been working with you via DM, so we will continue to work with you there.

Please note for future reference, that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for the future, but we look forward to assisting you.

Thanks for getting the post moved @EG, we appreciate you.

(edited)

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train_wreck

Contributor

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46 Messages

@XfinityAmira

Please note for future reference, that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for the future, but we look forward to assisting you.

Not sure where this came from? I was replying to a DM thread that was already in progress, about the same issue, and the last message before my recent DM reply was a message from Xfinity Support that said verbatim "I've enjoyed working with you today and look forward to speaking with you again on Tuesday to check in. If you have any questions before then, please feel free to reach out. One of the things I love most about this platform is that we are able to help customers at their convenience and can pick up right where you left off."

I'll also offer my opinion that this policy seems user-hostile.....

8 months ago

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XfinityAlfonso

Official Employee

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1.6K Messages

Hey there train_wreck, posting publicly for community knowledge, but each private conversation does expire after a set period of time, and if replying on an older thread, these will come through as new messages and will be seen as "unsolicited". This policy is in place so that we can keep track of each individual need both public and private. @XfinityAmira is one of our best moderators, and I'm sure there was no ill intent behind this.

It looks like we did have a new active 1-1 going with you, and are excited to get things all squared away for you.

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8 months ago

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EG

Expert

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110.2K Messages

8 months ago

My pleasure @XfinityAmira ! 😊

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A

artlady

2 Messages

No I need to reschedule an appointment

5 months ago

0

Customer Service

train_wreck

Rescheduling appointment

EG

XfinityAmira

train_wreck

XfinityAlfonso

EG

artlady

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