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user_kfa0cr
1st Topic

2 Messages

Tuesday, July 30th, 2024 2:44 PM

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Reschedule Internet Equipment Delivery

I recently had my internet set up package attempt to be delivered this morning, and I was informed it could not be delivered to a safe place. I would like to know where/ how to reschedule this, as I don't see any where to do so, and would like to avoid having the same problem occur. 

Thanks 

Question

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Updated 

9 months ago

47

1

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XfinityEva

Official Employee

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1.6K Messages

9 months ago

 

user_kfa0cr Hey there! Great question and thank you for taking the time to contact us. On the confirmation of your order or tracking information you would be able to see who this is being sent through (UPS/FEDEX) and you can log in through their site or app to view your shipment. There you can schedule or modify your delivery if the option is still available. 

 

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user_kfa0cr

2 Messages

Interestingly my shipment was not sent through FedEx or UPS, but using bringg. So, I am unsure what to do. If I can change the method of shipping to UPS/FedEx, I will not have this same problem. 

9 months ago

0

XfinityEva

Official Employee

 • 

1.6K Messages

 

user_kfa0cr Let's take a look at the shipment together and see how we can better assist! May I please have you send us a direct message with your full name and service address to get started? 
 
To send a direct message: 
 
•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

 

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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