Pates's profile

Visitor

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1 Message

Friday, June 16th, 2023 2:29 PM

Closed

Reroute cable into my house

I would like the cable coming into my house rerouted. Just the cable that comes from the drop on the house to the inside of the house. Who would I contact to speak about this?

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Retired Employee

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1.5K Messages

3 years ago

Hello, @Pates. We appreciate you reaching out to our team on Forums. You've reached the right team and we would be more than happy to help and schedule a technician to go out and re-route the cabling. To get started, please send a direct message with your full name and address.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

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1 Message

I signed in and can find no Direct Message icon

Problem Solver

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1.3K Messages

@user_rq7zwd Could you try to clear the cache and cookies from the browser? That can help at times. 

I no longer work for Comcast.

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