Visitor
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2 Messages
Requests to return equipment I’m using at my new home
I’m receiving requests to return my equipment. I recently moved and transferred my service to my new residence. I brought my equipment with me as instructed. Service and equipment is working at my new address but I don’t want to be charged for not returning everything. I’ve tried calling multiple customer support numbers with no help and continue receiving emails and texts saying to return my equipment.
EG
Expert
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118.8K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.5K Messages
11 hours ago
Thank you for reaching out about receiving these notices. What equipment did you take with you? Sometimes, there is additional equipment like the small Stream box with Xumo (previously known as Flex). If you did not activate the service at the new location for this, this may be a reason why you are receiving these notifications.
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