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user_wi7yi3
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Sunday, February 9th, 2025 6:42 PM

Requesting XB8

I'd like an XB8, but do not see a customer service chat, email, or phone number on Xfinity's website. The chatbot is unhelpful.

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8 hours ago

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EG

Expert

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108.4K Messages

17 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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1.8K Messages

16 hours ago

@user_wi7yi3 Welcome to our community forum and thank you @EG for moving this post for greater visibility. You've come to the perfect place to get all your questions answered about getting an XB8. That's our latest and greatest equipment and available to customers who subscribe to our Superfast Internet (800/20 Mbps) and higher. What speed tier are you currently subscribed to? 

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user_wi7yi3

3 Messages

Many thanks. I'm at 300 GB.

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10 hours ago

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XfinityVianney

Official Employee

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1.9K Messages

 

user_wi7yi3, thank you for circling back. With the Connect More tier (300 Mbps,) you can get an XB6 or an XB7. Currently, we don't provide the XB8 for your subscription. Were you having concerns with your current equipment and coverage? 

 

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10 hours ago

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user_wi7yi3

3 Messages

Thanks - what is the level necessary for the XB8 and, if I select it, how do I request it more efficiently than this forum?

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8 hours ago

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XfinityChelseaB

Official Employee

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1.4K Messages

@user_wi7yi3, You're welcome to call our phone support at 1 (800) 934-6489 or 1-800-266-2278. Otherwise, we are happy to continue assisting you on this platform! As for the modem, to qualify for an XB8 you would need to have Superfast Internet (800/20 Mbps) or higher to qualify. If you would like for us to look at current promotions so we can get you an XB8, feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 hours ago

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