Requesting XB8 modem

Hi, @user_289160. Thank you for taking the time to bring this to our attention. I definitely see how something like this would be frustrating. The XB8 was released on 04/05 and has been very limited since then due to such a high demand for this amazing piece of equipment. With that said, I would be more than happy to look further into this for you in order to see what might have happened. Could you please send our team a direct message with your full name and full address so that we can assist you further? 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

I was told same thing at a store and then by a customer representative on phone that he couldn’t guarantee I would get the 8 it maybe the 7 which I already have why make a big deal releasing info saying 4/5/22 if you don’t have a supply why not just wait another month and this is what man on phone said check back in a month. this company just doesn’t get it

Yea they told me they would order it but I might not get xb8 could be older version which I have. Why didn’t they just hold off another month to get  supply ii stock also they have been talking about this since January