Visitor
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1 Message
Requesting XB8 modem
I called customer service twice (4/8 and 4/12) to request XB8 modem and both times received an XB7 the model I currently have and then had to drive 25 minutes to return to nearest store who also didn't have XB8. The last rep told me the warehouse just shipped whatever was in stock regardless of what is requested.
Accepted Solution
CCLuis
Problem Solver
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493 Messages
3 years ago
Hi, @user_289160. Thank you for taking the time to bring this to our attention. I definitely see how something like this would be frustrating. The XB8 was released on 04/05 and has been very limited since then due to such a high demand for this amazing piece of equipment. With that said, I would be more than happy to look further into this for you in order to see what might have happened. Could you please send our team a direct message with your full name and full address so that we can assist you further?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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111.5K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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Jgoalie
Visitor
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6 Messages
3 years ago
I was told same thing at a store and then by a customer representative on phone that he couldn’t guarantee I would get the 8 it maybe the 7 which I already have why make a big deal releasing info saying 4/5/22 if you don’t have a supply why not just wait another month and this is what man on phone said check back in a month. this company just doesn’t get it
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Jgoalie
Visitor
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6 Messages
3 years ago
Yea they told me they would order it but I might not get xb8 could be older version which I have. Why didn’t they just hold off another month to get supply ii stock also they have been talking about this since January
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