Requesting Unlimited data

I want to request to add the unlimited data plan to my account. I have tried calling the customer support line with no result.

I would like to pick the $30 option. I do not require the xfinity equipment. I am happy with my modem and router.

Please and thank you.

Responses

Again

Expert

•

25.6K Messages

8 m ago

@Jose148 wrote:

I want to request to add the unlimited data plan to my account. I have tried calling the customer support line with no result.

I would like to pick the $30 option. I do not require the xfinity equipment. I am happy with my modem and router.

Please and thank you.

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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0

ComcastAmir

Official Employee

•

6.3K Messages

8 m ago

Hello Jose148, thanks for reaching out to us here with this concern. I'd be happy to assist you with adding unlimited data to your service package. To get the ball rolling could you please send me a private message with your full name and account number by clicking on my name "ComcastAmir" and then click "send a message"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Customer Service

Jose148

Requesting Unlimited data

Responses

Again

ComcastAmir

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