Visitor
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4 Messages
Requesting tenure bridge for Xfinity rewards
Hi, I am a returning customer with 15 years of previous history. I was told to reach out here to speak with an official employee about bridging my tenure to restore my Diamond Rewards status. Please reach out so I can provide my details via DM. Thank you!
XfinityDena
Official Employee
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4.1K Messages
11 hours ago
Good morning @user_zoi8i5 We appreciate your loyalty over the years. Recently we made changes to Xfinity Rewards Memberships, https://www.xfinity.com/membership that is not only based on years of service but how many services you have with Xfinity. When you disconnected, after 90 days, your Xfinity membership tier will reset to zero and we are unable to change your tier. I totally get how this is not the best answer or the most desirable and I am really sorry.
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