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10/27/2026 3:04 AM

Requesting Tech Ops Ticket for Replacement In-Ground Utility Vault Cover

 An underground Xfinity service vault/handhole box located on my property has a damaged green plastic cover that needs to be swapped out. The lid is roughly 27x38.5 inches.
This is a request for a Tech Ops / network maintenance crew to drop off or install a new composite ground cover. This is an exterior infrastructure issue; please do not schedule an in-home service call or charge an in-home service fee. Thank you!
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Official Employee

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648 Messages

15 days ago

 

user_xk6ps0  Hi there.  Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  Is this currently impacting your service?

 

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