Visitor
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2 Messages
Requesting serviceability or line extension
The drop to our house is already down. There is an issue with the pole across the street and Xfinity is planning to remove the lines!! We are willing to pay for any work done on the pole before they remove our ability to have service. Its so close its just one pole!!
We have no way of getting a hold of the power company or the xfinity construction team directly. And xfinity technicians are not coming to the appointment when scheduled.
[Edited: "Personal Information"]
EG
Expert
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121.4K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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3K Messages
2 days ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_125i4i
Visitor
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2 Messages
21 hours ago
Thank you! I appreciate it
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