Visitor
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1 Message
Requesting service credit review - recurring outages, two technician visits
I've experienced recurring intermittent internet outages over the past week, affecting all connected devices (internet and TV boxes). Two technician visits were required: the first removed a coaxial splitter and replaced the gateway, but outages continued afterward; the second identified low signal levels at the point of entry and replaced the coaxial cable and connectors, which resolved the issue.
I kept a timestamped connectivity log throughout this period and would like to request a service credit review for the affected days. Could someone from the support team reach out or let me know how to proceed?
Thank you.
XfinityEmilyB
Official Employee
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3K Messages
1 day ago
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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