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user_gu2fv9
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Tuesday, August 11th, 2026 11:03 PM

Requesting reissue of unspent/unactivated expired promotional visa card

Hello Xfinity CS Team,
I am writing to request assistance with a promotional prepaid card that has expired.
The card was sent to me as part of an Xfinity sign-up promotion, but I never got the chance to activate or use it. The balance remains completely untouched at $0.00 spent. I recently called the general phone support line, but they were unable to assist me because the status in their system simply shows as expired.
Because these promotional funds were never utilized, I would appreciate it if you could escalate this to the billing/finance team to verify the zero-transaction history and approve a replacement card.

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Updated 

18 hours ago

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XfinityMarcus

Official Employee

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2.3K Messages

18 hours ago

@user_gu2fv9 thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to look into an expired gift card being replaced. Let's see what our options are together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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