1 Message
Requesting refund, suspicious chat agent
I have been dealing with connection issues with internet and tv streaming continuously dropping and have tried on several occasions over the last few months to try to resolve it with live chat, phone support, and a technician even came to my house and said it was a modem up grade needed and I was charged 100$ for that. It is still having problems so I reinitiated the conversation with Xfinity on the Xfinity live chat and while supposedly working on the issue, the agent gave me a “free iPad offer with service upgrade” and asked me to click a link which lead to a suspicious system with someone else’s information but asking me for my social security and birthdate.
I would like to formally request a refund for the technician visit, and an explanation for this chat agents actions, and a resolution to my connection issues.
XfinityRoberto
Official Employee
•
1.6K Messages
1 day ago
Hi there and welcome to Comcast @user_ue46wo! Thank you so much for taking your time in reaching out to us today regarding your service issue and this $100 for the tech visit. You are in the right place and we are happy to assist you with this charge for you. Also we want to hear more on the iPad concern.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0