Visitor
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2 Messages
Requesting Provisioning Change to Member-Owned Router on Fiber ONU
Hello,
I am writing to request a provisioning change on my residential fiber account. I am removing my leased Xfinity Gateway and moving to a Member-Owned Router configuration.
My setup utilizes a standalone physical Xfinity ONU (Optical Network Unit) connected to a separate router.
Could a representative please update my account provisioning codes to reflect a Customer-Owned Modem/Router (COAM) instead of the Xfinity Gateway? I need the correct boot file pushed to my physical ONU so that it releases the old MAC address lock and allows my personal router to pull a public WAN IP address over the Ethernet port.
Please let me know if you need any account verification details to get this process started. Thank you!
EG
Expert
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122.4K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.7K Messages
5 hours ago
Hello, @user_vwh6mv we'll need to change the equipment type in our billing system so your Xfinity gateway deactivates and then the COAM will take over. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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