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wt_1998
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Visitor

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2 Messages

10/20/2026 10:44 PM

Requesting Member-Owned Router option

Hello Xfinity Support,

I currently have Xfinity 2 Gbps residential EPON fiber service with an XER10 gateway and a separate optical network unit (ONU).

I would like to switch to the Member-Owned Router option announced in July 2026 and connect my Ubiquiti UDM-SE directly to the ONU.

Please arrange for the EPON provisioning team to:

  1. Change my account to the customer-owned router (COAM) configuration.

  2. Remove the XER10 as my active gateway.

  3. Push the appropriate ONU boot-file update to disable MACsec.

  4. Enable my UDM-SE to receive a public IP address directly from the ONU.

  5. Confirm that my existing 2 Gbps service and pricing will remain unchanged.

I am not requesting bridge mode or a second router behind the XER10.

Please confirm eligibility and the provisioning changes required. Thank you.

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59 minutes ago

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wt_1998

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2 Messages

59 minutes ago

This process worked successfully.

I would like to clarify one point in my original request, which was drafted with the assistance of AI. Step 4 incorrectly suggests that Xfinity is responsible for enabling DHCP. Ensuring DHCP is enabled and properly configured on the user's own router is the user's responsibility, not Xfinity's.

I have a static IP address, and my speeds have remained unchanged at 2.2+ Gbit/s typically in both directions.

One thing I would like to point out: Once Xfinity offers the option for a direct chat, start the conversation by providing your name and street address. This information is included in the instructions, but it is easy to overlook.

I am going to mark this as a good answer and will try to check back over the next few months to confirm that my rate lock has not been affected. The chat session did not really address that particular concern.

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EG

Expert

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122.4K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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2.1K Messages

6 hours ago

 

wt_1998 Thanks for creating a post. Our team can certainly help change the equipment codes to allow you to use your own router. We will need some information, so please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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