Visitor
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2 Messages
Requesting Manual Credit Review: Line Financing Limit Stuck at $0.00 (Gold Member / BYOD Account)
Hello,
I am writing to request a manual review of my Xfinity Mobile financing limits by the credit/tier management team.
I switched to Xfinity Mobile roughly 2 months ago on a BYOD (Bring Your Own Device) basis. I am currently an Xfinity Gold Rewards member on the Mobile Plus plan. My account explicitly shows that I am approved for up to 4 total mobile lines.
However, when I try to upgrade my current line, the system blocks me with an error stating I am over my allowed number of device payment plans. The system printout in my cart shows a hard system lock setting my financing limit to zero, despite my good standing:
Up to 0 lines on device payment plans ($1,099.99 currently in cart)
Up to $0.00 total allowed on device payment plans
Up to 4 total available lines (1 existing BYOD line, 1 new device in cart)
Because I brought my own device when I switched, it appears the automated system has defaulted my Device Payment Plan (DPP) limit to $0.00.
As a Gold Rewards member with a solid payment history on my core Xfinity account, I would like to request that a support ticket be escalated to the internal credit department to manually re-evaluate my internal history and assign a standard DPP dollar limit to my mobile account so I can complete this upgrade.
Thank you for your assistance.
XfinitySeth
Official Employee
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1.3K Messages
2 hours ago
Good day Heartbreak23, and thank you for your post in our community! We infinitely appreciate your being a member of the Xfinity Mobile family, so we're happy to help with any questions you have regarding your options for financing a new phone 👍
When shopping for Xfinity Mobile phones or lines, it's important to note that your line eligibility is not the same as your device payment plan credit allowance. While you are approved for up to four lines, those lines would not be available for device payment plans based on the eligibility you outlined. Xfinity Mobile credit limits are reviewed automatically based on internal metrics, and there is no manual reevaluation process we are able to submit for customers as a result. You do not need to take any action for your account to be reviewed, as these take place automatically every six months, and you are notified if you qualify for an increase. Let me know if you have any questions on that 👍
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