Requesting IMEI Exception — Long‑Time Customer Needs Backend Provisioning Review

Hello,I’m reaching out as a long‑time Xfinity customer who would prefer to stay with your service. I recently attempted to activate my unlocked device on Xfinity Mobile, but the system is incorrectly flagging the IMEI as “not compatible.”I spent over two hours on the phone with support, but the call was disconnected before the issue was resolved. I’m requesting a manual IMEI exception and escalation to Tier 2/Tier 3 backend provisioning so the device can be whitelisted.

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I want to be clear: I value the service I’ve had with Xfinity for many years, and I would genuinely prefer to keepboth my internet and mobile lines with you. However, if my device cannot be activated due to a system error, I will have no choice but to move my internet and mobile service to another provider.I’m asking for the opportunity to stay with Xfinity by having this issue escalated to the team who handles IMEI overrides.

Thank you for your time and assistance,

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