Visitor
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1 Message
Requesting Gigabit x10 / Gigabit Pro Serviceability Check.
I am looking to get a serviceability check and site survey initiated for the Gigabit x10 pure fiber-to-the-home service.
Could an official representative please reply so I can send a Direct Message with the exact site address and my contact details?
Thank you!


XfinityThomasA
Official Employee
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3.3K Messages
7 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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