Visitor
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1 Message
Requesting escalation to Xfinity Mobile Executive Customer Relations
Requesting escalation to Xfinity Mobile Executive Customer Relations. A trade-in promotion credit was removed from my account after a plan change in my first month of service, and chat support told me the decision is final. I have the chat transcript and believe the removal contradicts Xfinity's own Trade-In Program terms. Please contact me via Direct Message so I can share the details in writing. I am not able to resolve this by phone.
XfinityTonya
Official Employee
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30 Messages
1 hour ago
Good afternoon @user_m4wvcl
Thank you for reaching out to us here on Xfinity Forums regarding your trade-in credit concern. I completely understand your concern, especially since you were not expecting the plan change to affect the promotional credits associated with your trade-in. You’ve reached the right place, and we’ll be happy to review the account, promotion, and available next steps more closely.
Since this will require us to review account-specific information, and I see that you’ve already reached out to us through Direct Message, we’ll continue working with you there.
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