Visitor
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1 Message
Requesting Diamond Loyalty Migration: 5-Year Price Lock & All-In TV Core Transition
I am a Diamond Loyalty member in Pennsylvania looking for assistance from an Official Employee to modernize my legacy 'Choice Double Play' plan.
I have been trying to transition to the 2026 All-In pricing structure ($100 target for 500 Mbps with the 5-Year Price Guarantee + TV Core), but the standard chat support is only offering 'New Customer' upgrades for 1 Gig service which I do not need.
I am looking to stabilize my bill and move away from the legacy Broadcast TV fee structure. I would appreciate it if an Official Employee could reach out so I can send a Direct
Message with my account details to review the Loyalty Migration credits.
Thank you!
XfinityThomasB
Official Employee
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2.5K Messages
3 hours ago
Howdy user_okcqbo
Happy to help explore some new options. There are traditionally a good amount of options in place. Let's check on what is available. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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