Requesting assistance with plan pricing and competitor matching

Hi, my bill has increased to $40/month. I've been a loyal customer, but Verizon is offering me the same speed for $30/month with no contract. I’d prefer to stay with Xfinity for convenience, but I can't justify the extra $120/year. Can you match the $30 price or find a promotion to bring me back to my original rate

Responses

Oldest First

Selected Oldest First

EG

Expert

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116.8K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBillie

Official Employee

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4K Messages

4 hours ago

sovereignarchitect26 We appreciate your time in reaching out to our team here on the Xfinity Forums. I understand how important it is to keep the services you love within your budget. Our team would love to help you with reviewing your account to see what options we have to help you with your billing concern. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

sovereignarchitect26

Requesting assistance with plan pricing and competitor matching

EG

XfinityBillie

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