Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household

Hi everyone,

I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account.

I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opened my own independent Xfinity account at that apartment in the first place was because of my long-standing loyalty from using Xfinity at my parents' house. I didn't switch to a competing provider; I simply returned to a household that already has an active, ongoing Xfinity account. Because the household is still actively using and paying for Xfinity services, Comcast hasn't actually lost a customer here.

I spoke with frontline phone support, but they unfortunately weren't able to help me waive the $100 early termination fee associated with the move. Given my loyalty to the company and the fact that I am back in an active Xfinity household, I am hoping a corporate specialist here can look at the account details and waive this final balance.

I have the account numbers, names, and addresses for both my old account and my parents' current active account ready to send over via private direct message as soon as a team member responds.

Thank you for your time and help!