Requesting Assistance: Return unused Galaxy Watch to swap for Xfinity Mobile phone line (Referred by Virtual Assistant)

Hi Xfinity Team,

I am writing to request assistance with an issue regarding my account and an unused device, following a referral from the Virtual Assistant representative at my local Xfinity Store.

Here is a quick summary of my situation:

• Background: In April, my 2-year internet contract expired, pushing my rate from $55/month up to $110/month.

• The Promotion: When I visited my local Xfinity store to discuss lowering my bill, a representative offered a bundle promotion: if I added a Samsung Galaxy Watch ($60 upfront + ~$22/month for device and line fee), my internet bill would drop back down to around $55/month, net-saving me money overall.

• Current Status: I didn’t truly need the watch, but agreed to the bundle to save on internet costs. The Galaxy Watch is completely untouched, unopened, and still in its original packaging.

• My Current Need: My family now needs a new cell phone line and a new number. I went back to the store to see if I could return/exchange the untouched watch for a basic, budget-friendly mobile phone while keeping my current internet rate ($55/month).

• Store Referral: The store manager noted the 14-day return window had passed, but directed me to the store's Virtual Assistant feature. The VA representative noted the 60-day mark, but placed a recommendation note on my account and advised me to post here on the Xfinity Forums so an official digital support rep could review the request.

My Request: I value my service with Xfinity and want to keep my mobile services with you. I am asking if an exception can be made to return/cancel the Galaxy Watch line and switch that mobile agreement to a basic cellphone line with a new number, while maintaining my ~$55/month internet promotional rate.

Since the device is brand new and sealed in the box, I hope we can find a solution that works for both of us and meets my family's actual connectivity needs.

Thank you for your time and help!