Requested a call back on Saturday, earliest is Thursda

user_joy3xc thank you for using the Xfinity Community Forums page for each out today. I understand that you are awaiting a callback for assistance with some billing related concerns and would be more than happy to help. A callback specifically might take a bit of time, but you can always work with our social media team via direct messages instead. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.