Request XG1V4 Cable Box

@thunderwoods64 thank you so much for your post on how to get a 4k box! Some of our local Xfinity service centers do have them on hand but we can always help get one sent out for you if would like as well. If you would like help getting an order placed to have a new box shipped for you please

send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

We requested an XG1v4 box a week ago.  Heard absolutely nothing from Comcast the whole week.  Got an agent in chat who eventually told us there were no XG1v4 boxes available anywhere in our area AND none available to ship!  Despite the clear description at the top of the conversation that this was regarding a 4K box...they went ahead and were about to send us another basic non-4K box and add it to our bill.  We only have one TV and never asked for an additional box at all as it was our clear understanding this would be a swap entailing only a $15 shipping charge and a return of the original box using the same container the non-existent 4K box would come in.